Regret 02/02/24
Today, I was working the front desk as usual. Around 6.30pm, when I was just about to close up, this male Asian customer came in to check in. Of course, I went through the usual process of checking him in. Then he asked if his room is available for tomorrow. It wasn't, but he could extend another night by moving to another room. Then I started to explain that the prices for booking directly and booking through Booking.com was different. But I only started to say "You booked through Booking.com...", when he cut me off. Saying that he wanted to booking directly but no one was picking up the call. I said it's fine, and repeated again to continue my sentence. But he cut me off again, saying he knows how Booking.com charges a commission, which is why he normally would book directly, but no one answered his call. Again, I said it's fine, and tried to finish my sentence. Which he abruptly cut me off to repeat the fact that no one answered his call AGAIN. At this point, ...